WE CONNECT FOR YOU
What does your brand look like in your guest’s eyes?
Rockhold & Associates specialize in finding better ways to connect your goals to your current and future guests. We will analyze your marketing mix and identify areas that can attract new guests. In addition, we provide full implementation support to enhancing the current customer experience.
ASSESS
We breakdown your entire facility and find out the good, the bad, and the ugly. We look at the on site beautification and signage, guest flow chart, customer touch points, any printed procedure manuals, and determine the staff training levels/expectations. In addition, we analyze all on site and outward facing media to insure that you are putting your best foot forward in the eyes of the customer.
STRATEGIZE
After gathering all the data during the assessment period, we then analyze current areas that a performing inefficiently or ineffectively. Then, while in discussion with budget makers and property managers, we determine the best strategy to move forward to get the fastest improvement. As performance improves, we can address more issues to get you closer to your customers.
IMPLEMENT
After determining budget and strategy, we will help your team with the Implementation process. Strategy can only work if it is implemented properly. We stay with your team throughout the process as well to make sure that the strategy is working. As the strategy develops, we will monitor the effects and find areas that we may need to tweak for even better performance.
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“Our tournament went from 40 person event to a 130 people with 40 PEOPLE ON THE WAITLIST!”
Brian L.